Purpose-built AI for CX 

Deliver better CX and capture a strong ROI, faster

Improve every interaction with proven, purpose-built AI and automation built to improve customer experience—and bring big cost savings to your organization.

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The world’s best brands trust NiCE to power 15B+ interactions a year

AI for every CX touchpoint

Make interactions feel real, not robotic, in any channel—even self-service. With AI-driven CX insights, your team can work efficiently and thoughtfully to give customers the right experience every time.

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AI is your wingman

Streamline experiences for customers and agents with AI built to predict what comes next, lend a hand, and do it all in the right context, every time.

Resolve interactions quickly

Deliver the answers your customers need faster with help from AI-powered workflows built on billions of real-life CX conversations.

Get better guidance over time

Work with customer interaction analytics that get smarter every day and AI that remembers,learns and adapts in real time.

Take the shortest path to value

See exponential ROI with automated CX insights and actions, on a scalable platform built to bring you real savings quickly.

Use the best AI for the job

Optimize customer service with CX AI models and best-fit LLMs—orchestrated to deliver the right AI for the right job.

  • Deliver great customer service every time with AI models trained on actual contact center interactions—not random data.

  • Automate more areas of customer service with AI built for customer experience combined with leading GenAI models.

  • Optimize any task or process, from routing to summarizing to automating, for connected intelligence across the platform.

  • Customize CX specific models, your own models, and GenAI prompts to meet your business requirements and automate processes your way.

Conquer your CX goals
with smarter AI help

Delight your customers and stay ahead of the competition with the
smartest combination of the smartest combination of purpose-built AI for CX and LLMs, for every moment of the journey.

Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Calculate your savings

“The elements of AI that are embedded in [the NICE CXone Mpower] solutions meant we were able to advance on our AI roadmap further than we had anticipated.”

Jon Wells, Contact Centre Director Carnival UK

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“With NICE CXone Mpower we’re making progress on a long-term vision that will differentiate us not just from other banks, but from some of the biggest companies in the world.”

Dalton Spadotto, Program Manager Banco do Brasil

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Find out even more about
purpose-built AI for CX

Discover how the brains behind CXone

Mpower make it all happen.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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